This Customer Request Management System (CRMS) is aimed at managing the fulfillment of service requests from customers in deposit/card programs, open/close account operations and other activities such as change of address or checkbooks, and many others
This Customer Request Management System (CRMS) is aimed at managing the fulfillment of service requests from customers in deposit/card programs, open/close account operations, etc. With the applied BMP solutions (service-oriented architecture, rules-driven business process integration, intuitive business process mapping), the delivery of products and services increased by 60%.