Business Problem

The company faced problems with data architecture that lowered the process of storing information about clients and their requests. In addition, the requests handling time was slow that caused delays in delivering services to customers.

The main objective was to develop an effective and unifying CRMS that could manage diverse channels through which customers made service requests. It was supposed to ensure fast responses, straight-through processing of all requests. Besides, it was crucial to maintain transparency throughout the whole process that could enable high customer satisfaction.

01
Imperfect data architecture for complex workflows
02
Too slow requests handling time
03
Delays in delivering services to customers
Solution
An all-in-one, transparent and flexible CRMS that allows processing service requests in parallel, saving time and increasing productivity

Our team applied effective BMP solutions (service-oriented architecture, rules-driven business process integration, intuitive business process mapping) to increase productivity, improve the delivery of products and services, and enhance revenue growth. This system forwarded the business process integration across the whole enterprise.

Key Features
Each product we develop has all of the required functionality that gives full significance and long-term effects for end users. Each of features is tailored to the business needs and customers' demands
Business Value

Our team of specialists works for the client according to all the specifications with the focus on future business values. We thoroughly analyze each project to contribute directly to the business area producing tangible results.

60%

The number of customer requests increased by 60%

40%

YoY organic growth was enhanced by 40%

90%

Order processing was improved by 90%

4 times

Payment decision time sped up by 4 times

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OUR CONTACTS

We will be happy to talk with you at any time convenient for you and discuss your business ideas.

San Francisco, USA
237 Kearny Street, CA, 94108, USA
Kyiv, Ukraine
Kozatska street 122/4 office 207, 03022, Ukraine
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