Usability Testing Services We Offer
Website Usability Testing

Website Usability Testing

We provide website usability testing services for two or more versions of pages using bucket and multivariate methodologies to detect bugs early, improve performance and navigation ease, as well as provide flawless and functional visuals.

Mobile App Usability Testing

Mobile App Usability Testing

Our experts offer mobile software usability testing services to ensure the usability of mobile applications, adjust their architecture to achieve maximum user friendliness and guarantee the implementation of all user requests and wishes.

Usability Testing Platforms
Tools We Use for Usability Testing
Methodologies We Use For Usability Testing
Expert-Based Usability Testing

User-Based Usability Testing

Our Approach to Usability Testing

01
Requirements analysis

02
Determination data for test

03
Designing test scenarios

04
Test execution

05
Generating execution report

F.A.Q
What is usability testing?

Usability testing is a test of the consistency and clarity of a site or application for its end user. Companies use usability testing services in order to check whether their product meets the expectations of users and how easy it is for them to solve their problems with its help.

Often, usability testing is carried out in two stages: the user passes N number of tasks (quantitative or qualitative tests), as well as a conversation, filling out questionnaires or in-depth interviews with the user (qualitative research).

As a rule, it should be carried out when an interface in the form of a paper or digital prototype or a ready-made software product has already been formed, and you want to understand what problems arise in the work and how the product meets user expectations.

The testing process takes on average from one month to three. It depends on many factors: the availability of different types of product, the complexity of the scenarios and the availability of their alternatives, the number of user roles.

In carrying out usability testing, we highlight the following stages:

  • definition of the goal;
  • test plan creation;
  • determination of the number of researchers;
  • determination of the target audience;
  • obtaining user consent;
  • organization of access;
  • observation;
  • analysis.

The 10 rules for user interface design by Jacob Nielsen perfectly describe the main aspects that need to be checked during usability testing:

  1. Informativeness of the system. The user should always know the current status of the application.
  2. The proximity of the application to the real world. The dialogue with the user should be conducted in a language that he understands, being careful not to use incomprehensible terminology.
  3. System escape routes. The application should always have “escape routes” from any functionality that the user has mistakenly launched.
  4. Unambiguity. All terms, functions and concepts should be described in a single interpretation – there should be no confusion for the user.
  5. Providence. The system should in every possible way "protect" the user from possible errors.
  6. Visibility. The user should not rack his brains trying to understand what he needs to do or trying to remember how he reached this or that state of the system. Possible manipulations with the program must be constantly visual.
  7. Flexibility and efficiency. Provide advanced users with the ability to avoid routine actions, and at the same time, it is necessary to hide the expansion of functionality from the inexperienced.
  8. Conciseness and precision. Dialogues should contain only the information that needs to be conveyed to the user, nothing superfluous.
  9. Loyalty to mistakes. Information about errors should be understandable and contain hints for further actions.
  10. Permanent help. No matter how informative the system is designed - it should always contain a section of help and documentation.
How do you test the usability of a website?

Our usability testing agency tests products using two approaches:

  1. Qualitative. It helps identify core issues based on product design.
  2. Qualitative. It helps determine the implications of a change in product architecture and design.

When we test a product, we evaluate it from both an experienced user and a beginner's point of view. Our accessibility and usability testing includes learning curve research, product performance testing, bounce rate studies, query execution accuracy testing, and other criteria to objectively assess usability.

Checking the usability of the application consists in:

  1. Assessment of the conformity of the application design to its functionality specified by the customer.
  2. Analysis of the used graphic elements, color design from the point of view of perception.
  3. Evaluation of ease of navigation and link structure.
  4. Analysis of the text content of the site.
  5. Evaluation of usability of the functions of the application (services, if this is a site).
  6. Analysis of the font design of the text.
How much does usability testing cost?

It all depends on the scale and complexity of the site or application. The cost is also formed based on the number of specialists involved and their hourly pay, which may vary in different countries. Considering that on average web usability testing and software usability testing take from 2 to 6 weeks, taking into account the need for at least two specialists with an average pay of $ 30 per hour for Eastern European regions, it can be determined that the cost of usability testing services will vary around $ 10,000.

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San Francisco, USA
237 Kearny Street, CA, 94108, USA
Kyiv, Ukraine
Kozatska street 122/4 office 207, 03022, Ukraine
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